Durationkeyboard_arrow_down
The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)
Course Delivery keyboard_arrow_down

Online

Entry Requirementskeyboard_arrow_down

One of the following:

Course Contentkeyboard_arrow_down

Welcome to our Professional Certificate Course in British Retail Customer Journey Mapping! This program is designed to equip you with the knowledge and skills needed to understand and optimize the customer journey in the context of British retail.Our curriculum highlights a comprehensive overview of the customer journey mapping process, including key concepts such as customer touchpoints, personas, and customer experience mapping. You will learn how to identify and analyze customer touchpoints across various channels, such as online, in-store, and social media, to create a seamless and personalized customer experience.In addition, you will delve into the importance of customer personas and how to create detailed profiles of your target customers to better understand their needs, preferences, and behaviors. By developing customer personas, you will be able to tailor your marketing strategies and communication efforts to effectively engage and retain customers.Furthermore, our course will cover the fundamentals of customer experience mapping, including how to visualize and analyze the customer journey from start to finish. You will learn how to identify pain points and opportunities for improvement in the customer journey, and how to implement strategies to enhance the overall customer experience.Throughout the program, you will have the opportunity to work on real-world case studies and projects to apply your knowledge and skills in a practical setting. Our experienced instructors will provide guidance and feedback to help you develop a comprehensive understanding of British retail customer journey mapping.By the end of the course, you will have the tools and techniques needed to create effective customer journey maps that drive customer engagement, loyalty, and satisfaction. Whether you are a retail professional looking to enhance your skills or a business owner seeking to improve your customer experience, this program will provide you with the expertise to succeed in the competitive British retail market.Enroll in our Professional Certificate Course in British Retail Customer Journey Mapping today and take the first step towards mastering the art of customer experience optimization in the dynamic world of retail. Unlock your potential and elevate your career with our comprehensive and practical program.

Assessment keyboard_arrow_down

The assessment is done via submission of assignment. There are no written exams.

Course fee keyboard_arrow_down
The fee for the programme is as follows:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90
Payment planskeyboard_arrow_down

Please find below available fee payment plans:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

Accreditationkeyboard_arrow_down

Please Note:-

    Stanmore School of Business