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Level 2 Certificate in Principles of Customer Service

Enter the business world equipped with industry experience and current employability skills for a successful career.

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Level 2 Certificate in Principles of Customer Service

Overview: Level 2 Certificate in Principles of Customer Service

The Level 2 Certificate in Principles of Customer Service is designed to equip individuals with essential skills and knowledge in delivering exceptional customer service. This comprehensive course covers topics such as understanding customer needs, effective communication, handling complaints, and building customer relationships. By gaining proficiency in these areas, students can enhance their employability and open doors to various customer service roles. Whether you aspire to work in retail, hospitality, or any service-oriented industry, this certificate program will provide you with the foundation to excel in delivering outstanding customer experiences. Enroll today and kick-start your career in the dynamic field of customer service.

The Level 2 Certificate in Principles of Customer Service is a highly valuable qualification for individuals looking to establish a successful career in the customer service industry. This course provides a comprehensive understanding of the fundamental principles and practices of delivering exceptional customer service.

Designed to meet the needs of a wide range of sectors, including retail, hospitality, call centers, and more, this certificate equips learners with essential skills such as effective communication, problem-solving, and understanding customer needs. By gaining expertise in these areas, you'll be well-prepared to handle various customer interactions and ensure customer satisfaction.

Through a combination of theoretical knowledge and practical application, this certificate program empowers learners to deliver outstanding service, build strong customer relationships, and effectively resolve issues. Whether you're starting your career or seeking to enhance your existing skills, this course will provide you with a solid foundation in customer service principles.

Invest in your professional development and open doors to exciting opportunities in the customer service field by enrolling in the Level 2 Certificate in Principles of Customer Service.


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  • Course code: L2-CPCS-IA
  • Credits: 15
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
6 months
9 months
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

Mandatory Units
- Understanding the organisation
- Prepare to deliver excellent customer service
- Communication in the customer service role
- Understand customers

Fee Structure

The fee for the programme is as follows

  • 6 months - GBP £1399
  • 9 months - GBP £1099

Entry Requirements

This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+ There are no formal entry requirements for this qualification.

Payment plans

Please find below available fee payment plans:

6 months - GBP £1399

  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099

  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditation

Innovate Awarding

Why this course?

1. Foundational knowledge: The Level 2 Certificate provides a solid understanding of the principles and practices of excellent customer service.
2. Skill development: Gain essential skills in communication, problem-solving, and customer relationship management.
3. Career advancement: Enhance your employability and open doors to a wide range of customer service roles in various industries.
4. Customer satisfaction: Learn techniques to exceed customer expectations, handle complaints effectively, and provide exceptional service.
5. Professional credibility: The Level 2 Certificate is a recognized qualification that demonstrates your commitment to delivering excellent customer service.
6. Industry demand: Customer service skills are highly valued by employers across sectors, making this qualification in high demand.
7. Personal growth: Develop confidence, empathy, and resilience while building positive relationships with customers.

Enroll in the Level 2 Certificate in Principles of Customer Service to kick-start or advance your career in the dynamic field of customer service and make a lasting impact on customers' experiences.

Who is this course for?

The Level 2 Certificate in Principles of Customer Service is designed for individuals who are interested in pursuing a career in customer service or those who are already working in the field and want to enhance their skills and knowledge. This course is suitable for individuals across various industries, including retail, hospitality, call centers, and more.

Whether you're a recent school leaver, a job seeker looking to enter the customer service sector, or a professional aiming to advance in your career, this certificate will provide you with the essential principles and practices of delivering excellent customer service. It is ideal for individuals who want to learn effective communication techniques, understand customer needs and expectations, and develop problem-solving skills.

By obtaining this certificate, you'll gain a competitive edge in the job market and increase your employability in customer-facing roles. The Level 2 Certificate in Principles of Customer Service serves as a solid foundation for further career progression and can lead to opportunities for supervisory or management positions in the customer service field.

Invest in your future and stand out in the customer service industry by enrolling in the Level 2 Certificate in Principles of Customer Service today.

Career path

Career Path: Level 2 Certificate in Principles of Customer Service

Completing the Level 2 Certificate in Principles of Customer Service opens up a range of exciting career opportunities in the customer service industry. Graduates of this program can pursue roles such as customer service representative, customer support specialist, client service associate, customer care coordinator, or customer service assistant. With a strong foundation in customer service principles, graduates can thrive in diverse sectors including retail, hospitality, call centers, and e-commerce. By demonstrating excellent communication, problem-solving, and interpersonal skills, professionals can advance to supervisory or managerial positions, leading teams and driving exceptional customer experiences. Take the first step towards a rewarding career in customer service by enrolling in this comprehensive certificate program today.

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How to apply?

Complete the online enrolment form and Pay enrolment fee of GBP £12.

Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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