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Level 2 Diploma in Customer Service

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Level 2 Diploma in Customer Service

Overview: Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge to excel in the field of customer service. This comprehensive course covers topics such as effective communication, problem-solving, handling customer complaints, and delivering exceptional service experiences. Through practical training and theoretical understanding, students gain the expertise required to provide outstanding customer support in various industries, including retail, hospitality, and call centers. By completing this diploma, you'll enhance your employability and open doors to entry-level positions such as customer service representative, guest relations officer, client support assistant, and more. Develop your customer service skills and boost your career prospects with the Level 2 Diploma in Customer Service.

The Level 2 Diploma in Customer Service is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. This course is perfect for those interested in pursuing a career in customer service, whether in retail, hospitality, or any other customer-oriented industry.

Throughout this diploma, students will learn essential customer service principles, effective communication techniques, problem-solving strategies, and how to deliver exceptional customer experiences. They will also gain insights into managing customer complaints, handling challenging situations, and building strong customer relationships.

By completing the Level 2 Diploma in Customer Service, learners will be equipped with the tools and competencies required to provide excellent service, meet customer needs, and contribute to the overall success of an organization. This qualification serves as a stepping stone for career advancement opportunities in customer service, ensuring that graduates stand out in a competitive job market. Invest in your future by enrolling in this course and kick-starting your journey towards a rewarding customer service career.


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  • Course code: L2-DCS-IA
  • Credits: 45
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
6 months
9 months
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

Mandatory Units Group A
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations
- Manage personal performance and development

Optional Units Group B
- Communicate verbally with customers
- Communicate with customers in writing

Optional Units Group C
- Deal with incoming telephone calls from customers
- Make telephone calls to customers
- Promote additional products and/or services to customers
- Process information about customers
- Exceed customer expectations
- Deliver customer service whilst working on customers’ premises
- Carry out customer service handovers
- Resolve customer service problems
- Deliver customer service to challenging customers
- Develop customer relationships
- Support customer service improvements
- Support customers through real-time online customer service
- Support customers using self-service equipment
- Use social media to deliver customer service
- Provide post-transaction customer service

Optional Units Group D
- Health and safety procedures in the workplace
- Manage diary systems
- Provide reception services
- Contribute to the organisation of an event
- Buddy a colleague to develop their skills
- Employee rights and responsibilities
- Develop working relationships with colleagues
- Principles of equality and diversity in the workplace
- Processing sales orders
- Meeting customers’ after sales needs
- Handling objections and closing sales
- Deal with incidents through a contact centre
- Carry out direct sales activities in a contact centre
- Bespoke software

Fee Structure

The fee for the programme is as follows

  • 6 months - GBP £1399
  • 9 months - GBP £1099

Entry Requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ There are no formal entry requirements for this qualification.

Payment plans

Please find below available fee payment plans:

6 months - GBP £1399

  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099

  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditation

Innovate Awarding

Why this course?

The "Level 2 Diploma in Customer Service" is essential for individuals seeking to excel in the customer-centric business world. This comprehensive course covers customer relations, communication, and problem-solving, providing essential knowledge for entry-level customer service roles. With flexible online learning and expert instructors, it caters to beginners. No prior qualifications are required, making it accessible to all. This internationally recognized qualification significantly enhances employability, opening doors to exciting opportunities in the customer service industry. Affordable and time-efficient, this program ensures a quick return on investment. Enroll now to elevate your customer service skills, deliver exceptional experiences, and secure a promising future in the thriving customer service sector.

Who is this course for?

The Level 2 Diploma in Customer Service is designed for individuals who aspire to pursue a career in customer service or those who are already working in customer-oriented roles and want to enhance their skills and knowledge. This course is suitable for individuals across various industries, including retail, hospitality, call centers, and other service-related sectors.

If you are passionate about delivering exceptional customer experiences, building strong relationships with clients, and resolving customer issues effectively, this diploma is ideal for you. Whether you are starting your career or seeking to progress within the customer service field, this course will provide you with the essential skills and competencies required to excel in your role.

By enrolling in the Level 2 Diploma in Customer Service, you will gain valuable insights into customer behavior, effective communication techniques, problem-solving strategies, and relationship management. This qualification will not only enhance your job prospects but also equip you with the tools to provide outstanding service and contribute to the success of any organization.

Take a step towards a rewarding customer service career by enrolling in this comprehensive diploma program.

Career path

Career Path: Level 2 Diploma in Customer Service

Completing the Level 2 Diploma in Customer Service opens up a range of exciting career opportunities in the field of customer service. Graduates of this program can pursue roles such as customer service representative, customer support specialist, client service associate, and guest relations coordinator. With the demand for excellent customer service skills across industries, graduates can find employment in retail, hospitality, call centers, and various service-oriented sectors. This diploma equips you with the necessary knowledge and expertise to deliver exceptional customer experiences, handle inquiries and complaints effectively, and build strong customer relationships. Start your rewarding career in customer service by enrolling in the Level 2 Diploma in Customer Service today.

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How to apply?

Complete the online enrolment form and Pay enrolment fee of GBP £12.

Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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