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Level 3 Diploma in Customer Service

Enter the business world equipped with industry experience and current employability skills for a successful career.

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Level 3 Diploma in Customer Service

Overview: Level 3 Diploma in Customer Service

The Level 3 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge to deliver exceptional customer experiences. This comprehensive course covers a range of topics, including customer communication, problem-solving, complaint handling, and building customer relationships. Through practical training and real-world scenarios, students develop the abilities needed to excel in customer service roles across various industries, such as retail, hospitality, and telecommunications. This qualification enhances employability and offers career advancement opportunities as customer service representatives, team leaders, or customer experience managers. Gain the necessary expertise to provide outstanding customer service and elevate your professional prospects with the Level 3 Diploma in Customer Service.

Are you looking to enhance your customer service skills and excel in your career? The Level 3 Diploma in Customer Service is the perfect course for you. This comprehensive program equips you with the knowledge and expertise to deliver exceptional customer service experiences.

Designed for individuals in various industries, including retail, hospitality, and call centers, this diploma focuses on key aspects of customer service, such as understanding customer needs, effective communication, problem-solving, and building lasting relationships.

By enrolling in the Level 3 Diploma in Customer Service, you will develop essential skills to handle customer inquiries, manage challenging situations, and exceed customer expectations. This qualification not only enhances your employability but also opens doors to a wide range of customer-facing roles.

With a strong emphasis on practical skills and real-world scenarios, this diploma ensures you are well-prepared to deliver outstanding service in any customer-oriented environment. Invest in your professional growth and join the ranks of successful customer service professionals by enrolling in this industry-recognized program today.


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  • Course code: L3-DCS-IA
  • Credits: 55
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
6 months
9 months
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

Fee Structure

The fee for the programme is as follows

  • 6 months - GBP £1399
  • 9 months - GBP £1099

Entry Requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ There are no formal entry requirements for this qualification.

Payment plans

Please find below available fee payment plans:

6 months - GBP £1399

  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099

  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditation

Innovate Awarding

Why this course?

The "Level 3 Diploma in Customer Service" is essential for individuals aiming to thrive in the customer-centric business landscape. This comprehensive program equips aspiring customer service professionals with vital skills in customer relations, communication, and problem-solving. With flexible online learning and expert instructors, it caters to all learners' needs. No prior qualifications are required, making it accessible to everyone interested in customer service. This internationally recognized qualification significantly enhances employability, opening doors to exciting opportunities in the customer service field. Affordable and time-efficient, this program ensures a quick return on investment. Enroll now to elevate your customer service skills, deliver exceptional experiences, and secure a promising future in the thriving customer service industry.

Who is this course for?

The Level 3 Diploma in Customer Service is ideal for individuals who are seeking to advance their careers in the field of customer service. This course is designed for professionals working in a wide range of industries, including retail, hospitality, call centers, and more. It is also suitable for individuals who are looking to enter the customer service field and want to develop the necessary skills and knowledge to succeed.

Whether you are an aspiring customer service representative, team leader, supervisor, or manager, this diploma provides you with the essential expertise to excel in your role. The course covers various aspects of customer service, including effective communication, problem-solving, handling customer inquiries, and building strong customer relationships.

By enrolling in the Level 3 Diploma in Customer Service, you will enhance your employability and open doors to numerous career opportunities in the customer service sector. This qualification is recognized by employers and demonstrates your commitment to delivering exceptional customer experiences. Take a step towards advancing your customer service career by enrolling in this comprehensive diploma program.

Career path

Career Path: Level 3 Diploma in Customer Service

Completing the Level 3 Diploma in Customer Service opens up a range of exciting career opportunities in the customer service industry. Graduates can pursue roles such as customer service representatives, customer support specialists, client relationship managers, or customer experience coordinators. With this qualification, you'll possess the skills and knowledge to deliver exceptional customer experiences and handle challenging situations effectively. You can explore job opportunities in various sectors, including retail, hospitality, telecommunications, and financial services. The demand for skilled customer service professionals is high, and this qualification positions you for career growth and advancement in the dynamic field of customer service. Unlock your potential and embark on a rewarding career in customer service with the Level 3 Diploma in Customer Service.

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How to apply?

Complete the online enrolment form and Pay enrolment fee of GBP £12.

Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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