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Level 2 Diploma in Public Services and Operational Delivery

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Level 2 Diploma in Public Services and Operational Delivery

Overview: Level 2 Diploma in Public Services and Operational Delivery

The Level 2 Diploma in Public Services and Operational Delivery is a comprehensive program designed to equip individuals with the knowledge and skills necessary for a career in public services. This course covers a wide range of topics, including communication, teamwork, emergency response, and operational planning. With a strong focus on practical training and real-world scenarios, students gain valuable insights into the workings of public service organizations. Graduates of this diploma can pursue exciting career opportunities in fields such as law enforcement, emergency services, local government, and civil service. Start your journey towards a rewarding career in public services today and make a difference in your community.

The Level 2 Diploma in Public Services and Operational Delivery is a comprehensive program designed for individuals who aspire to pursue a career in the public services sector. This course provides a solid foundation in understanding the operational aspects of public services and equips students with the necessary skills to excel in this field.

Whether you are interested in joining the police force, fire and rescue services, or other public service agencies, this diploma offers valuable insights into the roles, responsibilities, and challenges faced by operational personnel. It covers a wide range of subjects, including public service operations, teamwork, communication, health and safety, and emergency response.

By enrolling in this course, you will develop a strong understanding of the principles and practices of operational delivery in public services. You will also enhance your problem-solving, decision-making, and leadership abilities, which are vital for effective service delivery.

Start your journey towards a rewarding career in public services and operational delivery by enrolling in the Level 2 Diploma. Gain the knowledge, skills, and confidence to make a positive impact in your community and contribute to the smooth functioning of public service organizations.


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  • Course code: L2-DPSOD-BAA
  • Credits: 37
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
6 months
9 months
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
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Fee Structure

The fee for the programme is as follows

  • 6 months - GBP £1399
  • 9 months - GBP £1099

Entry Requirements

Secondary education equivalent to three GCSEs and two A-Levels

Payment plans

Please find below available fee payment plans:

6 months - GBP £1399

  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099

  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditation

British Awarding Association (BAA)

Why this course?

The Level 2 Diploma in Public Services and Operational Delivery is an essential qualification for individuals aspiring to pursue a career in the public services sector. This course provides a solid foundation of knowledge and skills necessary for operational roles within the public services, including law enforcement, emergency response, and public administration. By completing this diploma, you will gain a deep understanding of public service operations, develop crucial skills such as teamwork and problem-solving, and enhance your employability in the field. With flexible study options and expert guidance, this course is a stepping stone towards a rewarding and fulfilling career in public services. Enroll today to unlock your potential!

Who is this course for?

The Level 2 Diploma in Public Services and Operational Delivery is ideal for individuals who are interested in pursuing a career in the public services sector. This course caters to a wide range of individuals, including aspiring police officers, firefighters, paramedics, and other public service professionals.

If you have a passion for serving your community, ensuring public safety, and making a positive impact, this diploma is tailored to meet your needs. It provides essential knowledge and skills related to operational delivery in public services, equipping you with the necessary tools to succeed in this dynamic field.

This course is also suitable for individuals who are seeking to enhance their understanding of public service operations, teamwork, communication, and emergency response. It offers a comprehensive foundation that prepares you for further studies or entry-level positions in various public service agencies.

By enrolling in the Level 2 Diploma in Public Services and Operational Delivery, you can embark on a fulfilling career path, contribute to the well-being of your community, and play a crucial role in the effective functioning of public service organizations.

Career path

Career Path: Level 2 Diploma in Public Services and Operational Delivery

The Level 2 Diploma in Public Services and Operational Delivery opens doors to diverse career paths in the public sector. Graduates of this program can pursue roles such as police officers, firefighters, paramedics, security personnel, community support officers, and administrative assistants in government agencies. With a strong foundation in operational procedures, teamwork, and emergency response, you'll be well-prepared for challenging and rewarding roles within the public services sector. This diploma provides a stepping stone to higher-level qualifications and career advancement opportunities. Start your journey towards a fulfilling career in public services and contribute to the safety and well-being of your community.

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How to apply?

Complete the online enrolment form and Pay enrolment fee of GBP £12.

Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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