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Level 2 Diploma in Retail Skills (QCF)

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Level 2 Diploma in Retail Skills (QCF)

Overview: Level 2 Diploma in Retail Skills (QCF)

The Level 2 Diploma in Retail Skills (QCF) is a comprehensive program designed to equip individuals with the essential knowledge and skills required for a successful career in the retail industry. This course covers a wide range of topics, including customer service, merchandising, sales techniques, stock control, and communication skills. Through practical training and theoretical learning, students gain a solid foundation in retail operations and develop a customer-focused approach. Upon completion, graduates can pursue various entry-level roles, such as Sales Associate, Retail Assistant, Customer Service Representative, and Stockroom Assistant. This nationally recognized qualification prepares individuals for a rewarding career in the vibrant and fast-paced retail sector. Take the first step towards a promising retail career today!

The Level 2 Diploma in Retail Skills (QCF) is an industry-recognized qualification designed for individuals seeking to develop their skills and knowledge in the retail sector. This comprehensive course covers a wide range of topics essential for a successful career in retail.

Through this diploma, you will gain a deep understanding of customer service, merchandising, sales techniques, stock management, and more. The program provides practical training and equips you with the necessary skills to excel in various retail settings, including stores, supermarkets, and online platforms.

By enrolling in this course, you will learn how to deliver exceptional customer service, understand consumer behavior, and effectively promote products. This diploma also emphasizes the importance of teamwork, communication, and problem-solving in a retail environment.

Whether you are a newcomer to the retail industry or seeking to enhance your existing skills, the Level 2 Diploma in Retail Skills is an excellent choice. Invest in your professional development and open doors to exciting retail career opportunities. Boost your employability and become a valuable asset in the dynamic world of retail.


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  • Course code: L2-DRS-IA
  • Credits: 37
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
6 months
9 months
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

Mandatory Units
- Work effectively in a retail team

Optional Units Group B
- Receive goods and materials into storage in a retail environment
- Place goods and materials into storage into a retail environment
- Keep stock on sale at required levels in a retail environment
- Process customer orders for goods in a retail environment
- Process returned goods in a retail environment
- Assemble products for display in a retail environment
- Hand-process fish in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Organise own work to meet a dough production schedule a retail environment
- Maintain foods safety while working with food in a retail environment
- Pick products in a retail environment to fulfil customer orders
- Check stock levels and sort out problems with stock levels in a retail environment
- Finish bake-off food products in a retail environment
- Glaze, coat or decorate bake-off products for sale in a retail environment
- Display stock to promote sales to customers in a retail environment
- Help customers to choose products in a retail environment
- Carry out promotional campaigns in a retail environment
- Deal with customer queries and complaints in a retail environment
- Demonstrate products to customers in a retail environment
- Process payment for purchases in a retail environment
- Process application for credit agreements offered in a retail environment
- Promote loyalty schemes to customers in a retail environment
- Provide a bra fitting service in a retail environment
- Follow guidelines for planning and preparing visual merchandising displays
- Dress visual merchandising displays to attract customers
- Order and position signage and graphics for visual merchandising displays
- Dismantle and store props and graphics from visual merchandising displays
- Make props and decorate fixtures and panels for visual merchandising displays
- Assemble visual merchandising displays
- Follow point of sale procedures for agerestricted products in a retail environment
- Provide National Lottery products to customers
- Advise customers on the fixing and care of tiles
- Cash up in a retail environment
- Promote a retail store’s credit card to customers in a retail environment
- Provide service to customers in a dressing room in a retail environment
- Promote food or drink by offering samples to customers
- Deliver goods from a retail environment to the customer’s delivery address
- Help customers to apply for a retail store’s credit card and associated insurance products
- Help customers to choose delicatessen products in a retail environment
- Portion delicatessen products to meet customer requirements in a retail environment
- Demonstrate make-up and skincare products to customers at a beautycounter in a retail environment
- Operate a customer record card system on a beauty counter in a retail environment
- Protect own and others’ health and safety when working in a retail environment
- Reduce security risks in a retailenvironment
- Prepare newspapers and magazines for return to merchandisers
- Check the accuracy of records of worked by staff in a retail environment
- Select, weigh and measure bakery ingredients
- Hand-divide, mould and shape fermented dough
- Maintain moisture levels for crops or plants
- Provide nutrients to crops or plants
- Remove unwanted plant growth to maintain development
- Identify and report the presence of pests, diseases and disorders
- Merchandise plants and other relevant products
- Give customers a positive impression of yourself and your organisation
- Enable customers to dispense motor fuel on a forecourt

Optional Units Group C1
- Sort donated goods for resale or recycling in a retail environment
- Maintain food safety while working with food in a retail environment
- Load orders for despatch from a retail store to customers
- Provide a counter and takeaway service
- Contribute to monitoring and maintaining ease of shopping in a retail sales area

Optional Units Group C2
- Audit stock levels and stock inventories in a retail environment
- Manage staff to receive goods in a retail environment
- Organise and monitor the storage of stock in a retail environment
- Maintain the availability of goods on display in a retail environment to promote sales
- Manage the payment transaction process in a retail environment
- Choose merchandise to feature in visual merchandising displays
- Manage the use of signage and graphics in visual merchandising displays
- Evaluate the effectiveness of visual merchandising displays
- Contribute to improving a retail organisation’s visual merchandising policy
- Help customers to choose specialist products in a retail environment
- Produce staffing schedules to help a retail team to achieve its targets
- Monitor and support secure payment point use during trading
- Manage the prevention of wastage and loss in a retail environment
- Help customers to choose alcoholic beverages in a retail environment
- Monitor and help improve food safety in a retail environment
- Monitor and maintain health and safety in a retail environment
- Source required goods and services in a retail environment
- Manage budgets for visual merchandising projects
- Design visual merchandising display layouts
- Deputise for the leader of a retail team
- Contribute to the continuous improvement of retail operations within own area of responsibility

Fee Structure

The fee for the programme is as follows

  • 6 months - GBP £1399
  • 9 months - GBP £1099

Entry Requirements

This qualification is suitable for learners aged 16 and above. There are no formal entry requirements for this qualification.

Payment plans

Please find below available fee payment plans:

6 months - GBP £1399

  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099

  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditation

Innovate Awarding

Why this course?

The "Level 2 Diploma in Retail Skills (QCF)" is essential for individuals aspiring to thrive in the dynamic retail industry. This comprehensive course covers customer service, sales techniques, and merchandising, providing essential knowledge for entry-level retail roles. With flexible online learning and expert instructors, it caters to aspiring retail professionals. No prior qualifications are required, making it accessible to all. This internationally recognized qualification significantly enhances employability, opening doors to exciting opportunities in the retail sector. Affordable and time-efficient, this program ensures a quick return on investment. Enroll now to elevate your retail skills, deliver exceptional customer experiences, and secure a promising future in the fast-paced retail industry.

Who is this course for?

The Level 2 Diploma in Retail Skills (QCF) is designed for individuals who are interested in pursuing a career in the retail industry. This course is suitable for aspiring retail professionals, sales associates, customer service representatives, and individuals looking to enhance their skills in a retail environment.

The program is ideal for those who want to develop a strong foundation in retail operations, customer service, sales techniques, and merchandising. It provides essential knowledge and practical skills required to thrive in various retail settings, such as stores, supermarkets, and online platforms.

Whether you are starting your career in retail or seeking to advance to a higher position, this diploma will equip you with the necessary skills and competencies to succeed. It is also beneficial for individuals who want to improve their understanding of consumer behavior, effective communication, teamwork, and problem-solving in the context of the retail industry.

By completing the Level 2 Diploma in Retail Skills, you will enhance your employability and open doors to a wide range of exciting opportunities in the dynamic and ever-growing retail sector.

Career path

Career Path: Level 2 Diploma in Retail Skills (QCF)

With a Level 2 Diploma in Retail Skills (QCF), you open the doors to exciting opportunities in the dynamic retail industry. This comprehensive program prepares you for entry-level positions in retail, such as Sales Associate, Retail Assistant, Customer Service Representative, and Stockroom Assistant. Armed with essential skills in customer service, merchandising, sales techniques, and stock control, you'll be well-equipped to thrive in various retail environments, including department stores, specialty shops, and online retail platforms. As you gain experience and progress in your career, you can explore supervisory roles, visual merchandising, and even move up to management positions. Start your journey towards a successful retail career today and be part of a thriving industry.

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How to apply?

Complete the online enrolment form and Pay enrolment fee of GBP £12.

Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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