Durationkeyboard_arrow_down
The programme is available in two duration modes:
6 months
9 months
Course Delivery keyboard_arrow_down

Online

Entry Requirementskeyboard_arrow_down

One of the following:

  • This qualification is suitable for learners aged 16 and above.There are no formal entry requirements for this qualification.
Course Contentkeyboard_arrow_down

Mandatory Units
- Principles of effective customer service
- Understanding leadership styles
- Understand how to provide quality to customers
- Understanding successful team working

Optional Units
- Principles of event planning
- Understanding the function of sales within an organisation
- Customer care and diversity in active leisure
- Health, safety, security and welfare in active leisure
- Principles of resolving customer service problems
- Principles of promoting additional services or products to customers
- Principles of supervising customer service performance in hospitality, leisure, travel and tourism
- The principles of food safety supervision for catering
- Principles of promoting food and beverage services and products
- Understanding team performance
- Applying decision making techniques

Assessment keyboard_arrow_down

The assessment is done via submission of assignment. There are no written exams.

Course fee keyboard_arrow_down
The fee for the programme is as follows:

6 months - GBP £1399


9 months - GBP £1099
Payment planskeyboard_arrow_down

Please find below available fee payment plans:

6 months - GBP £1399


  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099


  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditationkeyboard_arrow_down

Please Note:-

    Innovate Awarding